EPIC BEAUTY & WELLNESS SUPPLIES SHIPPING POLICY
Order Processing
Orders are processed Monday through Friday, excluding weekends and major holidays.
Most orders are processed within 1–3 business days after payment has been received and verified. Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Methods
We ship through reputable carriers such as USPS Priority Mail, UPS, and FedEx. Shipping methods and rates are displayed during checkout.
Delivery times are estimates only and are not guaranteed. Epic Beauty & Wellness Supplies is not responsible for delays caused by weather, carrier service interruptions, customs processing, incorrect shipping information, or other events beyond our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address may be subject to additional shipping charges before they can be reshipped. Epic Beauty & Wellness Supplies is not responsible for packages delivered to an incorrect address provided by the customer.
Adult Customers Only
Orders are accepted only from customers who are at least twenty-one (21) years of age. By placing an order, you certify that you meet the minimum age requirement and are legally permitted to purchase the products in your jurisdiction.
Research Products
All products sold by Epic Beauty & Wellness Supplies are intended solely for in vitro laboratory research purposes. Products are not intended for human or animal use, medical use, therapeutic use, cosmetic application, or consumption. Epic Beauty & Wellness Supplies reserves the right to refuse or cancel any order that appears inconsistent with these policies.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If your package is lost, stolen, or delayed, please contact the shipping carrier first using your tracking number. We will gladly assist with carrier claims when appropriate but cannot guarantee reimbursement for carrier-related issues.
Damaged Shipments
If your package arrives damaged:
• Photograph the shipping box before opening it.
• Photograph all damaged products and packaging.
• Contact us within 48 hours of delivery.
• Retain all packaging materials until your claim has been reviewed.
Shipping Restrictions
Epic Beauty & Wellness Supplies reserves the right to refuse shipment to locations where products are prohibited by law or regulation. Customers are responsible for complying with all applicable federal, state, local, and international laws.
International Orders
International customers are responsible for all customs duties, taxes, import fees, permits, and regulatory requirements imposed by their country. Epic Beauty & Wellness Supplies is not responsible for shipments delayed, refused, seized, or destroyed by customs or government authorities.
Order Changes and Cancellations
Once an order has entered processing, it may not be modified or canceled. Please contact us immediately if you need assistance. We will make reasonable efforts to accommodate requests received before shipment.
Contact Information
Epic Beauty & Wellness Supplies
Email: ___________________-